How can we help?

Quick answers below. Still stuck? Email dota2yams@gmail.com and we will get back to you, usually within a day.

Getting started

How do I make a group?

Open Groups, tap Create and give it a name. You get a six-character code and a link to send to friends.

How do I join a friend's group?

Tap the invite link they sent you. Or open Groups, tap Join and enter their code.

Can iPhone and Android friends play together?

Yes. Everyone joins the same group with the same code.

How do I sign in?

With your Apple or Google account. We never see your password.

Steps

My steps are not updating
  • Check that Step Champ can read your steps: on iPhone, Settings → Health → Data Access & Devices → Step Champ; on Android, Health Connect → App permissions → Step Champ.
  • Open the app. Steps sync each time it comes to the front.
  • Choose a different source under You → Step source.
My steps show 0

On iPhone, Apple Health reports 0 when Step Champ is not allowed to read steps. Turn it on in Settings → Health → Data Access & Devices → Step Champ, or switch to iPhone motion sensor under You → Step source.

On Android, Health Connect only has steps if another app puts them there. On Samsung, open Health Connect → App permissions → Samsung Health, turn on Allow all, then open Samsung Health once. The first steps can take a few days to arrive.

My steps don't match another app

Step Champ shows the daily total from Apple Health, your iPhone's motion sensor or Health Connect, and updates it each time you open the app. An app that counts steps on its own can show a different number.

Groups and championships

How do I start a championship?

On Compete, pick the group and tap Start a championship. Choose the dates, how many places score each day and how many points each place earns.

Can I change a championship someone else started?

No. Only the person who started it can edit it. Everyone in the group can see its dates and scoring.

How do I leave a group?

Open Groups, tap the group's name, then Leave group. If you made the group, you delete it instead, which removes it for everyone.

How do I report someone?

In the app, go to Groups, tap the group's name, then tap ⋯ on the person's row and choose Report. We review reports within a day. For anything urgent, or if it is not about one person, email us with the group name.

Pip and coins

How do I earn coins?

Reach your daily step goal and you earn coins once a day. A bigger goal pays more, and big days earn bonus coins. Tap your coins on the Pip tab to see what today pays.

Where do I spend them?

In the Shop on the Pip tab: hats, scarves, colours and more. Dress Pip in the Closet.

I have a friend's referral code

Enter it when you sign up, or later from your coins on the Pip tab. You both get coins as soon as it is added. Each account can add one code.

Account and privacy

How do I delete my account?

In the app, go to You → Delete account. If you cannot sign in, follow the steps on our account deletion page.

What do you do with my data?

We read your daily step count and nothing else from your health data, and only your groups see it. The details are in our Privacy Policy and Consumer Health Data Privacy Policy. The rules for using Step Champ are in the Terms of Service.

Is Step Champ accessible?

We want everyone to be able to use Step Champ. This website aims to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, and the app has dark mode, follows your phone's text size up to a point, and labels its buttons for screen readers. If something is hard to use, email dota2yams@gmail.com and tell us what you ran into. We will fix it, or help you another way.

Something else? Email dota2yams@gmail.com.